Do I need to register to purchase?

 

To ensure that you have access to your order details and purchase history, we suggest creating an account. By registering, you will be able to easily review your orders and track your buying history. This will provide you with a convenient way to keep track of your purchases and ensure that you have all the information you need at your fingertips. Registering for an account is quick and easy, and will provide you with a seamless shopping experience.

Why is there a minimum amount to purchase?

 

Please note that in order to ensure that you benefit from discounted prices, a minimum purchase of $100 is necessary on this wholesale website.

Is your website secured?

 

The transmission of data is secured by SSL and our site has been approved for PCI compliance. Additionally, all credit card payments are processed through SSL, ensuring the protection of your credit card information.

Do shipping rates change?

 

Due to the inclusion of various items in each order, we rely on our expertise and experience to approximate the shipping expenses. Subsequently, upon packing your order, we will modify the shipping cost to reflect the actual charges determined by the carriers' rates. Usually, our estimates are very close to the actual amount.

Why my final charge is different from the order amount I placed?

 

The quantities of available stock may be subject to dispute due to unforeseen circumstances, resulting in adjustments to the shipping charges based on carrier rates. It should be noted that the freight rates displayed on the order are merely estimated averages.

Can I edit the order after I place?

 

Once your order is submitted, any modifications to the order are not possible. However, we encourage you to contact us via phone or email. If your order has not been packed and labeled for shipping, we will gladly accommodate any changes you request.

How often do you restock the sold out items?

 

We usually maintain a good amount of quantities in stock for each shipment based on our past experience. The stable inventory items are usually replenished quarterly, while the trendy products are regularly updated to maintain a dynamic stock.

How often do you receive the new items?

 

We continuously monitor the latest fashion trends and proactively prepare fashionable items for our esteemed customers. Upon identifying high demand for certain items, we promptly stock them in our inventory. Additionally, we ensure timely communication with our customers by sending out newsletters as soon as the items are ready for pre-order or become available.

Can I pre-order for the sold-out items?

 

Once the items to be reproduced are determined, we kindly request pre-orders. A non-refundable deposit of 50% is mandatory. The orders are processed in chronological order once the items are replenished. Hence, the purpose of pre-ordering is to ensure that your orders are fulfilled prior to any other requests.

How soon will I receive my orders?

 

Orders are processed within 2 business days, Monday through Friday, excluding holidays. Once payment is cleared, the order is shipped. Standard delivery time varies from 3 to 5 working days depending on your location. For international orders, it takes longer from 7 to 14 days for delivery. Faster delivery options such as 3-day, 2nd-day, and Next-day are available per request at higher rates based on carrier rate charts.

How will I report lost or damaged packages?

 

Upon discovering that your package has not been delivered according to the scheduled time, it is advisable to immediately contact us via email or phone call. We will then proceed to track the package on your behalf. In the event that the package is found to be damaged upon receipt, it is important to report this to the driver. If the package is left during your absence, it is recommended to capture photographs of the damaged package(s), including the shipping label. Subsequently, please email us these images so that we can file a claim with the carrier. Once the carrier approves the compensation, a refund will be processed. It is important to note that each carrier has a different maximum compensation per box. Therefore, if you wish to purchase insurance, kindly indicate this in the comment section of your order.

How will I report missing items, incorrect items, and defects?

 

We aim to ensure the accuracy of your order by minimizing errors. If you encounter any instances of missing items, incorrect items, or defects, please contact us within 3 business days of the order being received. Please kindly provide the invoice number, and details of the missing or defective item(s) including their respective quantities, or the item(s) that were sent incorrectly. Rest assured, we will respond to your query within 2 business days and provide instructions on how to proceed with your claim. 

Can I visit you and place order on site?

 

Orders can be placed exclusively through our online platform, via email, or by phone. Once your order is prepared, you may collect it in person at our location if you place a pick-up request on your order. Or we will ship your order when it is ready. 

Can I place special order or OEM order?

 

If the items you find interesting have a quantity that is less than what you need, we will place a special order for you. However, please note that you would need to wait for the next restock schedule. In the event that the items will not be restocked, we will require minimum order quantities for reproduction. It is important to mention that the MOQ requirements vary depending on the items. We will provide you with a quotation based on your order quantities. Additionally, we are able to accommodate OEM orders according to your designs and requirements. Please be aware that the MOQ would be required for such orders. Furthermore, in order to proceed with your inquiry, a sample development ccheckingandatory. Once the sample is confirmed, a 50% deposit is required to initiate mass production. The time frame from the day of sample confirmation to the day of delivery generally ranges from 12 to 16 weeks. Please note that OEM orders cannot be canceled or refunded once they are confirmed. To ensure mutual understanding and agreement, an agreement will be sent to you for your consent and signature.

Do you have print catalog?

 

Our inventory is regularly updated, so the print catalog will not reflect the latest update. Instead, we encourage you to view our online catalog, as it is the sole source for viewing our most up-to-date selections. Additionally, we send out newsletters to keep our customers informed about new arrivals, promotions, and any other latest news. You can activate the subscription by check mark "yes" to subscribe on your account.

Where can I get a California Resale Certificate PDF Form?

 

*You can get a California Resale Certificate PDF Form here, Click Here.

Proceed to Checkout

 

To proceed to checkout:

  • Choose Products
  • Add to Cart
  • Click the Shopping Cart icon othe n the top right-hand side corner. This will lead you to the checkout page when you are done with your shipping.
  • Ready to check out, review your items and scroll down, then click on the checkout icon.
  • If prompted, sign in to your account or create a new account if this is your first order.
  • When you are next on the checkout options page, choose billing address, delivery address, delivery method, and payment method, then check mark the box "agree on terms and conditions". Please read the store policies carefully. 
  • Fill in the credit card details.
  • Click on the icon of "Confirm Order", then Submit your order.

    *Please note that a confirmation copy will be emailed to your e-mail address. If you don't see that, please check your spam folder, then click Not Spam. Or you will lose our contacts by email in the future. If you cannot find it in your spam folder either, please contact us immediately. 

How do Affiliate Program Work?

 

  • Register an Affiliate account - You will find  "Affiliate" under the section "EXTRA" at the bottom of the home page
  • Fill all information and submit it. It will take 1-2 days to review your information.
  • Once your account is approved, log in to your account via Affiliate links
  • On My affiliate account, Click “Custom Affiliate Tracking Code” to generate a product tracking link with your tracking Code.
  • To earn commissions by placing a link or links on your website or your social media which advertises FashionWholesaler.com.
  • Any sales made to customers who have clicked on those links will earn you affiliate commission.